Cancellation & Refund Policy

Cancelling an order

Because every order is prepared fresh, you can cancel free of charge until it has been dispatched. Contact us with your order ID as soon as possible. Once an order has been dispatched it can no longer be cancelled.

Returns

For food safety reasons we can't accept returns of food items once they have been delivered.

Damaged, wrong or missing items

If anything arrives damaged, leaking, or different from what you ordered, contact us within 48 hours of delivery with your order ID and a photo. We will send a replacement or refund the affected item, whichever you prefer.

How refunds are paid

Refunds for online payments go back to the original payment method (UPI, card or bank account) and usually reach you within 5–7 business days after we approve them, depending on your bank. Refunds for cash-on-delivery orders are made by UPI or bank transfer.

Contact us

Questions about this policy? call or WhatsApp +91 9885154055 or email kikucreatives@gmail.com.